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We collect information about you during the checkout process on our store.

Who we are

My Cakes and Cakes Ltd, Our website address is: mycakesandcakes.com. Contact email address: info@mycakesandcakes.com, Managing Director: Josanne Brown.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

Paypal, PayPal Privacy Policy

Stripe, Stripe Privacy Policy

Payments

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to the third parties listed afore, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Please see the Stripe Privacy Policy for more details.

Reviews

Reviews are requested via email once an order has been completed.

Terms and Conditions

  1. Orders

    Orders are made using the instructions provide during the ordering process. All our cakes are freshly made; please place your order at least 7 to 14 days before required.

    It is advisable that when ordering wedding cakes your order is place well in advance of the wedding date.

  2. Payments

    Payments are made online via the payment system provided.  You are able to pay in full using PayPal, credit or debit cards. Prices are subject to change.

  3. Cancellation of orders

    In the event of cancellation, work already completed is chargeable.

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